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Shopra

Refund Policy

Last updated: June 20, 2026

We want you to be happy with Shopra Pro. If you're not satisfied with your subscription, please review our refund policy below.

Quick Summary

  • Refund requests must be made within 7 days of Pro activation.
  • Refunds are processed within 5-7 business days.
  • Refund is issued to the original bKash number.
  • After Pro activation, you can use all features during the refund period.

1. Eligibility for Refund

You may request a refund if:

  • Your Pro plan was activated less than 7 days ago.
  • The Pro features are not working as described despite our support team's assistance.
  • A duplicate payment was made (same transaction submitted twice).
  • Your account was upgraded but the payment was not actually received.

2. Non-Refundable Cases

Refunds are NOT available if:

  • More than 7 days have passed since Pro activation.
  • You simply changed your mind about using the service.
  • You did not read the feature list before subscribing.
  • Your account was terminated due to violation of our Terms & Conditions.
  • The payment was made by someone else without your knowledge (please contact your bank).

3. How to Request a Refund

  1. Contact us via the Contact page or email support@shopra.com.
  2. Provide the following information:
    • Your registered email address
    • bKash transaction ID
    • Reason for refund request
    • Date of Pro activation
  3. We will review your request within 2-3 business days.
  4. If approved, the refund will be sent to your bKash number within 5-7 business days.

4. Refund Processing

  • Approved refunds are processed via bKash "Send Money" to the original payment number.
  • Processing time: 5-7 business days from approval date.
  • You will receive an SMS confirmation when the refund is sent.
  • Your Pro account will be downgraded to Free after refund is processed.

5. Failed Payment Refunds

If your Pro plan was not activated but your bKash payment was deducted, please contact us with your transaction ID. We will either activate your Pro plan or process a full refund within 3 business days.

6. Disputes

If you believe a refund was wrongfully denied, you may escalate the issue by emailing disputes@shopra.com with full details. We will review escalated cases within 5 business days.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.